Special Orders for watches: Please discuss with sales associates the terms and conditions as they apply differently to each unique item.
* Special orders for jewelry cannot be returned or exchanged and are considered a final sale. 50% deposit is required at time of order.
METHODS OF PAYMENT
Credit/Debit Cards: Kirk Jewelers accepts all major credit and debit cards. All credit/debit card transactions must be completed within the store. No one other than the cardholder is authorized to use or sign on the behalf of the cardholder. Matching government issued picture ID is required.
Electronic Wire Transfer: Kirk Jewelers accepts payment through electronic wire transfer. Please speak to a sales associate about wire transfer instructions. Allow 48 hours for most Domestic wire transfers to process.
No Interest Financing: Kirk Jewelers offers several financing options through Wells Fargo Financial / AGS for Florida residents. All terms of credit agreement are between Wells Fargo Financial / AGS and the borrower. Kirk Jewelers is not a lending institution. Please speak to a sales associate for more information about financing options.
Cash: Any single transaction over $10,000 requires Kirk Jewelers to submit an 8300 form to the Florida Department of Revenue.
For all merchandise over $500, Kirk Jewelers offers free next business day delivery within the United States. Please allow up to 48 hours to process your order. Delivery address must match the billing address on file with the credit/debit card company, and delivery requires an adult signature. Tracking numbers are not disclosed with the recipient.
EXCHANGE AND RETURN POLICY
Kirk Jewelers wants you to be happy with your purchase, but we understand that sometimes things aren’t quite right.
If for any reason you are not completely satisfied, you can exchange or return the merchandise in its original condition within 7 days with the presentation of the original receipt.
All exchanges and returns are subject to a 5% restocking fee in order to cover processing costs associated with the manufacturers.
In order to return or exchange merchandise, items must be unworn, unaltered, undamaged and presented with the original packaging and accessories. In addition, no refund or exchange will be issued for merchandise which has been custom made, special ordered (jewelry), engraved, or sized. All refunds will be issued in the form of a check mailed to the purchaser.
If the item was received as a gift, the recipient will receive a non-refundable store credit. Shipping and handling costs are unfortunately non-refundable.
WATCH AND JEWELRY REPAIR
Factory Warranty Service and Repairs: As an Authorized Dealer for all the brands Kirk Jewelers represents, we stand behind the factory warranty fully. Please notify Kirk Jewelers as soon as possible if your new watch or jewelry has any manufacturing issue. Watches and jewelry repaired while under the factory warranty will be held to the terms the manufacturer specifies.
General Service and Repairs: Kirk Jewelers service department provides a free estimate describing the scope of work and also an estimate of time to complete the repair.
Kirk Jewelers offers a two year service warranty on all watches which have undergone a full overhaul, this includes Kirk Jewelers Certified Pre-Owned Timepieces. The service warranty covers defects in workmanship to the internal movement only. When Kirk Jewelers offers watches on consignment these timepieces do not automatically include the service warranty. Please speak with your salesperson for more information.
Kirk Jewelers offers a jewelry service warranty which covers defective parts and workmanship for one year. This warranty does not cover wear and tear.
For general service performed by the factory (not in-house) and facilitated by Kirk Jewelers, shipping and handling charges may apply. Please speak to our Service Department for more information about specific charges.
If the person leaving the repair is not the same person picking it up, Kirk Jewelers requires written authorization with signature giving the name of the person picking up the repair.